Refund - Return Policy

RETURN/EXCHANGE POLICY

Customers are responsible for providing complete and accurate information when participating in transactions at Veganizta Website. In case the customer enters the wrong information and sends it to the Veganizta Website page, we have the right to refuse to perform the transaction. In addition, in all cases, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:

If the customer choosees DELIVERY

Immediate delivery: call the store or hotline 096 983 54 80 to cancel your order immediately.

Delivery according to the selected time: call the selected store or call the hotline 096 983 54 80 to cancel the order 30 minutes before the customer's order is delivered

If the customer chooses to TAKE AWAY

To take away: immediately call the selected store or call the hotline 096 983 54 80 to cancel the order immediately.

Come and take out at the selected time: call the selected store or call the hotline 096 983 54 80 to cancel your order 45 minutes before the time your order is delivered.

Refund policy

Veganizta will process your refund as soon as the error/cancellation process is completed within 15 working days. Information about the specific refund time for each case will depend on the payment method used by the customer as follows:

Note: For VISA, Master, JCB, ATM cards, the refund time will depend on the policy of each bank, working days do not include Saturday, Sunday and public holidays.

COMPLAINT SETTLEMENT POLICY

Veganizta Website is always responsible for receiving and handling customer complaints related to transactions at the Veganizta Website. When complaints and disputes arise, Veganizta Website promotes negotiation and mediation between the parties to maintain the relationship and trust of customers in the service quality of Veganizta Website.

The complaint process follows these steps:

Step 1:The customers submit complaints about goods and services on the Veganizta Website, about order status, and pay by the following ways:

- Hotline: 096 983 54 80; or

- Email: talk@veganizta.com.vn;

- Message to Veganizta Website's official Facebook and Instagram

Step 2: Veganizta will receive complaints, contact to clarify Customer's requirements as soon as possible and no later than 07 (seven) working days from the date of receipt of the request. Veganizta Website will verify the content of the complaint, may ask the Customers to provide relevant information and evidence to clarify the case. Depending on the nature and extent of the incident, Veganizta Website will take specific measures to assist Customers in resolving complaints and disputes.

Step 3: In the case of Veganizta Website has made efforts to resolve complaints and disputes but the matter is beyond its capacity and authority, Veganizta Website will request to bring the case to a competent State agency for settlement in accordance with the law

Veganizta Website always respects and strictly implements the provisions of the law on protecting the interests of customers. Any acts of fraud, business fraud, as well as acts that cause harm to others are also worthy of condemnation and must be fully responsible before the law.

APPLICABLE LAW AND DISPUTE SETTLEMENT

These Terms will be adjusted by and construed in accordance with the laws of Vietnam. Any dispute, controversy, claim or disagreement of any kind arising out of or in connection with these Terms, against or in connection with Veganizta Website or any of its indemnified parties subject to these Terms shall be settled by the Vietnam International Arbitration Center (VIAC). The language of arbitration is Vietnamese.