Payment Policy

Payment Process

Step 1: Customers find out information about the goods and make a purchase

Step 2: Customers confirm the order

Step 3: Customers choose one of the payment methods (*) and confirm payment

Step 4: Veganizta calls to confirm with Customer;

In case of out of stock, Veganizta will call to notify and remove the item is out of cart. For online payment orders, Veganizta will refund the amount corresponding to the deleted products and the Customer will receive the money back through the bank account within 10 to 15 working days.

Step 5: The delivery staff conducts the delivery;

Step 6: Customers receive goods, pay cash in case of choosing Cash on delivery method.

(*) Payment method

Customers can choose one of the following payment methods after purchasing products on the Veganizta website:

1. Cash on Delivery (Cash On Delivery)

Customers place an order and pay immediately receive of the goods.

This form of payment only applies to orders under VND 20,000,000.

2. Online payment- Payment via credit card, international payment card

Enter credit card information and click Process to proceed with payment for the order. Enter the OTP code for authentication (if any).

* Note:

Use credit/debit/prepaid cards VISA, MasterCard, JCB issued by domestic and foreign banks.

To pay by credit card, international payment card, the transaction must be successfully recorded from the authorization message returned by the payment gateway system (balance/limit and customer authentication). according to the rules of use of the card).

For additional amounts outside of the order, please check carefully with your bank to avoid unexpected extra charges.

However, in some cases you use a card not issued in Vietnam, you may have to pay a foreign currency conversion fee to the bank issued card. If you are unsure about this payment, please contact your card issuer for further advice.

Currently, Veganizta does not support payment by card directly at delivery.

Payment Privacy policy

Managements Veganizta website use necessory tools, service to protect customer’s transaction information on Veganizta Website. In order to ensure successful transactions, minimizing risks that may arise: Customers must provide complete information including name, address, phone number, email when using the service on Veganizta Website, and is solely responsible for the information provided to the Veganizta Website. The customer should not provide payment details to anyone by email or other contact form, Veganizta Website is not responsible for any damage or risk that case.

Customers absolutely do not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or promote any activities aimed at interfering, sabotaging or infringing upon the website system. Any violation will be handled in accordance with Veganizta website’s Policy and General Regulation and the provisions of law. All transaction information is kept confidential, except when it is required to be provided when required by a competent state agency.